Licensed Veterinary
Technician
–
Zoo Vet Tech Relief
Critical Incident Stress
Management (CISM) Certified
Assisting Individuals in Crisis Certified
Mental Health First Aid Certified
Erin McNally, LVT
Director of Crisis Response – She/Her
Erin McNally is a Credentialed Veterinary Technician working through Wildlife Aquatic Zoo Relief as a Relief Veterinary Technician at Zoo and Aquarium facilities across the country. Erin has worked in the Zoo and Aquarium industry since 2009, starting as a Veterinary Technician at the Toledo Zoo in Ohio. Erin has since worked as a Veterinary Technician at the Palm Beach Zoo in Florida and the Riverbanks Zoo in South Carolina before moving to Colorado. Since starting her career in 2009, Erin has been through multiple types of crises which has inspired a passion for mental health support in this field.
In 2019, Erin left her conventional zoo veterinary technician position to pursue a career choice that would allow the flexibility to share her extensive knowledge and expertise in zoological medicine, zoo tactical firearms training, facility safety, zoo and aquarium disaster response, and industry mental health support. Erin is a Certified Critical Incident Debriefer and is a part of the GRAZE Critical Response team. Erin has seen the benefit to having people with firsthand knowledge of this industry being the ones to provide on-site support. Having responded to assist industry colleagues post incident has motivated Erin to continue to build on resources available within the industry.
Certified Professional Coach
Critical Incident Stress
Management (CISM) Certified
Assisting Individuals in Crisis Certified
Mental Health First Aid Certified
Shannon McKinney, MS, CPC
Director of Proactive Programing – She/Her
Shannon McKinney is a Certified Professional Coach. Shannon has worked in the Zoo and Aquarium industry since 2006, starting as an Animal Keeper and working her way up to Chief Animal Care Officer at Blank Park Zoo. Shannon left Blank Park Zoo in September 2021 to pursue coaching, consulting and training zoo and aquarium professionals full-time. Shannon has a Master Degree in Wildlife Ecology from Iowa State University. Shannon is a Certified Critical Incident Debriefer and is a part of GRAZE Critical Response team. Shannon served 12 years in the Iowa Army National Guard, deploying to both Iraq and Afghanistan. Shannon uses her diverse skills and experiences to help zoo and aquarium professionals develop and implement science proven strategies to manage cumulative stress and build resiliency through professional coaching, training programs, workshops, and speaking engagements.
Certification Instructor
Mental Health First Aid Trainer
Critical Incident Stress
Management (CISM)
Certified
Assisting Individuals in Crisis Certified
Hannah Fullmer
Director of Supportive Services and MHFA Instructor – She/Her
Hannah Fullmer attended Delaware Valley University and studied Animal Biotechnology and Conservation; Zoo Science, graduating in 2008. Before graduating, she was already involved with community outreach programs in animal behavior and behavioral therapy at local domestic animal rescues and horseback riding centers for children with disabilities. Her numerous internships and volunteer positions led to part-time/seasonal positions upon graduation. She began her professional career at The Philadelphia Zoo followed by The Lehigh Valley Zoo. Eventually, she worked her way up to obtaining a full-time position that included developing the training and enrichment programs as well as becoming involved in the management of the safety committee. Later, she accepted a Lead Keeper position at Elmwood Park Zoo and was involved with their Behavioral Husbandry Committee and Safety Committee. She has worked in a number of institutions since and over the multiple tiers of front line keeper, lead keeper, and husbandry manager. She has also attended multiple AZA courses based in behavioral husbandry. Hannah has been involved in the Felid TAG Basic Husbandry Course over the last seven years and has recently become an instructor and assistant course facilitator. Currently, in an effort to bring the caregivers of this field the best possible support, she continues her education with the most current safety practices and policies including gun handling and safety, mental health support, trauma response, and first aid/CPR training.
Mental Health First Aid Certified
Hayley Quay
Administrative Assistant – She/Her
Hayley Quay began in the zoo industry as a volunteer in 2014. She eventually worked her way up to a full time animal keeper position working with carnivores, with a special interest in canids. After deciding to step away from zookeeping, she joined GRAZE to put her administrative skills to use for a great cause! Mental health has always been very important to her, and she is excited to continue learning and growing with GRAZE.
Consultant, CISM Clinical Director
–
Achieving Corporate
Excellence, Inc
Critical Incident Stress
Management (CISM)
Instructor
Cynthia Krosky, CSP, LCSW
Clinical Director, Consultant and Certification Instructor – She/Her
Cynthia Krosky, President of Achieving Corporate Excellence, Inc has over 20 years of involvement in Critical Incident Stress Management, as a Licensed Clinical Social Worker (LCSW in the state of Florida), a Compassion Fatigue Therapist, and as an Approved and Certified Instructor in Group Crisis Intervention by the International Critical Incident Stress Foundation. Cynthia has been involved in work with the Florida Crisis Consortium working with the Behavioral Health Services for Emergency Management building plans for how to proactively prepare for responding to an event. She volunteers as the Clinical Director for the multidisciplinary emergency response team that serves three counties in Florida. In addition to working with First Responders, over the last decade she has worked with zoos and aquariums responding post critical incidents which prompted her to be asked to doing presentations at the North American Veterinary Conference and the American Veterinary Medical Association addressing the industry regarding the need to proactively address tough topics ranging from suicide to handling tragedies at work from loss of animals or loss of a co-worker(s). Cynthia’s specializations as a Critical Incident Stress Debriefer include Corporate Crisis Intervention for Workplace Violence, working with Victims and Families in the Wake of Mass Disasters, responding after events of Domestic Terrorism and Weapons of Mass Destruction Thus Cindy is often called on as part of an Emergency Response team Employee Assistance Programs, needing immediate responses to horrific events.
Cynthia Krosky is a Certified Speaking Professional (CSP) the highest earned recognition in the speaking industry. She provides keynotes and training programs for companies from all over the world. She uses her expertise in group dynamics, her educational understanding, and diversity of knowledge to help participants work together to increase performance and develop cohesiveness. She is involved in the Global Speakers Federation, the National Speakers Association, and the Society of Human Resource Professionals.